Delivery & Returns

Terms & Conditions

We aim to process orders within 24 hours, however during the current COVID-19 crisis we will only ship orders once / week, usually on a Friday.

Delivery

Delivery will by default, be via Hermes courier next day. Again delays due to the current pandemic may be experienced. Please see  Hermes onwn site for details on their service status.

 

Optionally we can deliver locally, NE1, NE2, NE3, NE4 via our Zero emissions courier company ZMOVE, who use cargo bikes to deliver direct to you.

 

We can also accept click and collect, we’re based in the west end of Newcastle Upon Tyne – BY ARRANGEMENT ONLY . Use the contact form to send me an email.

 

Returns

We can’t accept returns. We/I’m doing this a charitable exercise and all of the revenue will be paid directly to the two charities I am supporting. By placing an order you are accepting these terms.

The items for sale are all hand made art and that naturally means that they’re not perfect and some have defects that you might not expect if you were buying commercially mass produced items from the likes of Ik*a. The items are also priced in a way that reflects that and any major issues are described in the item details.